Privacy Statement

Privacy Statement

Here at Planet9 your privacy is of the utmost importance to us. If it’s important to you too, we invite you to read the following statement outlining our privacy statement.

We promise not to ask you to share your personal information unless we truly need it. For every question we ask, there’s a reason behind it. The information we gather allows us to improve our product and pass this value the customer.

We promise not to share the personal information you provide with anyone, except to comply with the law, develop our product, or protect our rights.

We promise not to store any of your personal information on our servers unless required for the on-going operation of one of our services.

Below is our privacy policy which incorporates these goals:

Website Visitors

Like many website operators out there, Planet9 Energy collects non-personally-identifying information that web browsers and servers provide make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The reason for gathering such information is to better understand the average visitor of the Planet9 website. From time to time, Planet9 may release non-personally-identifying information aggregate form, for example by publishing a report on trends in the usage of its website. Planet9 Energy also collects potentially personally-identifying information like Internet Protocol (IP) addresses, but will not use any of this information to identify visitors. We won’t ever disclose this information, other than under the same circumstances that we personally-identifying information, as described in this statement.

Gathering of Personally-Identifying Information

Certain visitors of the Planet9 website choose to interact with us in ways that require gathering personally-identifying information. The amount and type of information that Planet9 gathers depends on the nature of the interaction. In each case, Planet9 Energy collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with our website. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in some website-related activities. Planet9 will never disclose personally-identifying information other than in the circumstances outlined below (? – layout of page NB). We use Google Analytics tracking cookies to collect anonymous traffic data about visitors’ use of this website. Google store this information, subject to their privacy policy (you can view their privacy policy here: Google Analytics gathers data such as pages visited on this site, the amount of time spent on these pages, and the browser and operating system of visitors. We do this so that we can improve our site and its content for future visitors.

Social plug-ins (for example Twitter and LinkedIn) may also set or retrieve cookies on your machine if you are logged in to these websites, or have previously downloaded cookies controlled by these sites.

Aggregated Statistics

Planet9 may collect statistics on the user behaviour of visitors to its websites. However, Planet9 will never disclose personally-identifying information other in the circumstances described below.

Protection of Certain Personally-Identifying Information

Planet9 will disclose potentially personally-identifying and personally-identifying information only to its employees, contractors and affiliated organisations who (i) require that information in order to process it on Planet9’s behalf or to provide services on Planet9’s website, and (ii) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations, may be situated outside of the country you’re located in; by using Planet9 Energy’s websites, you consent to the transfer of such information to them. Planet9 promises to never rent or sell potentially personally-identifying and personally-identifying information to anyone, other than to its employees, contractors and affiliated organisations as previously described. Planet9 discloses potentially personally-identifying information only when required to do so by law, or when Planet9 believes in good faith that it is reasonably necessary to do so to protect the property or rights of Planet9, third parties or the public at large. If you are a registered user of Planet9’s website and have supplied your email address, Planet9 may occasionally email you to inform you about new features, share content updates, solicit your feedback, or just keep you in the know about Planet9 and our product. Usually we use our blog and Planet9 TV to communicate this type of information, so such emails will be kept to a minimum. If you send us a request (a customer support request for example), Planet9 reserves the right to publish it in order to help us clarify or respond to your request or to help us support other users. Planet9 takes all the responsible measures necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a small piece of data that a website stores on a visitor’s computer, and that the visitor’s browser sends to the website each time the visitor returns. Planet9 uses cookies to help to identify and track visitors, how they engage with our website, and their website access preferences. Visitors of the Planet9 website who do not wish to have cookies placed on their computers should reset their browsers to refuse cookies before using Planet9’s websites, with the caveat that this will cause certain features of Planet9’s website may not function properly without the aid of cookies.

Privacy Policy Changes

Planet9 may change its Privacy Policy from time to time, although any such changes are likely to be very minor and in Planet9’s sole discretion. Planet9 encourage visitors to frequently check this page for any changes to our Privacy Police. Your continued use of this site after changes to the Privacy Policy will constitute your acceptance of such changes.